Question 1

Where is Gordon Motors Group located?

Accepted Answer

We are based at Lawn Cottage, Wakering Road, Great Wakering, Essex SS3 0PY, near Southend-on-Sea. Viewings are arranged by appointment so that each customer receives dedicated time and the vehicle is prepared for inspection.

Question 2

How do I arrange a viewing or test drive?

Accepted Answer

You can arrange a viewing or test drive by calling our showroom on 020 4569 0173, messaging via WhatsApp, or completing an enquiry form on the vehicle's detail page. Viewings are by appointment to ensure the car is fully prepped.

Question 3

Are vehicles mechanically inspected before delivery?

Accepted Answer

Yes. Every car undergoes a comprehensive 99-point multi-point vehicle inspection, history check, and road test before handover.

Question 4

Do you deliver vehicles nationwide?

Accepted Answer

Yes, we offer nationwide UK mainland delivery directly to your home or office address. Delivery fees and timelines are agreed prior to order confirmation.

Question 5

Can I reserve a car online before visiting?

Accepted Answer

Yes. You can contact our sales desk to place a refundable holding reservation on any available vehicle while you arrange your appointment.

Question 6

How does part exchange work at Gordon Motors Group?

Accepted Answer

Part exchange allows you to put the trade-in value of your current car towards any vehicle in our stock. Submit your registration and mileage online to receive a competitive appraisal.

Question 7

Can I part exchange a vehicle with outstanding finance?

Accepted Answer

Yes. If your current vehicle has existing finance (HP or PCP), we can obtain settlement figures directly from your lender and settle the balance as part of the transaction.

Question 8

What paperwork do I need for part exchange?

Accepted Answer

You will need your V5C registration document (logbook), current MOT certificate, service history records, and both sets of vehicle keys.

Question 9

What warranty cover is included as standard?

Accepted Answer

Every retail vehicle includes a comprehensive 3-month mechanical and electrical warranty as standard, covering core engine, gearbox, drivetrain, and electrical components.

Question 10

Can I extend my warranty cover?

Accepted Answer

Yes. We offer extended warranty packages for 12, 24, or 36 months providing nationwide repairs at VAT-registered garages across the United Kingdom.

Question 11

What should I do if my vehicle needs a repair under warranty?

Accepted Answer

Contact our aftersales team or the warranty administrator listed in your policy handbook prior to commencing any diagnostic or repair work.

Frequently Asked Questions

Buying & Viewing

Part Exchange & Trade-In

Warranty & Aftercare

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